IT Coordinator

As an information technology coordinator, you'll monitor and work through the company helpdesk system providing service to internal clients to resolve software and hardware issues related to troubleshooting, installations, configurations, procurement, and disposal. You'll communicate regularly with internal clients, their supervisors, the IT team, and IT team leaders. You'll participate in team meetings aimed at identifying issues, proposing solutions, and implementing improvements to enhance operational productivity. The information technology coordinator reports to the technology director.

• Provide technical assistance and support for requests and issues related to computer systems, VOIP, software, network connectivity, procurement, and peripherals.
• Respond to client requests, operate diagnostic tools, isolate problems, and implement solutions.
• Communicate effectively through voice, messaging, and email to determine nature of problem.
• Process requests through help-desk ticketing system and automation tools.
• Understand and practice effective troubleshooting techniques.
• Walk client through problem-solving process.
• Follow up with clients to ensure issue has been resolved.
• Write task-specific instructions and documentation regarding issues and resolutions.
• Install, modify, and repair computer hardware and software.

• Associate of Science in Information Systems or Technology.
• Proficiency in Microsoft Office 365, MS Teams, OneDrive, OneNote, and Windows 11 software.

What Benefits You’ll Enjoy:
We invest in us. Because our team members go above, below, and beyond the surface to care for our communities (inside and out), we do our best to take care of you by providing a comprehensive benefits package! Eligibility for some of the benefits outlined below is based on full-time work status; part-time and contingent positions are only eligible based on hours worked. If you have questions, contact careers@consoreng.com

• Career Growth & Development – Tuition reimbursement program, paid professional training, major license achievement bonus, extensive on-demand learning center, and paid professional memberships.
• Work-Life Alignment – Industry-competitive PTO, seven paid holidays and two floating holidays, flexible work schedules, paid parental leave, and eligibility for hybrid and remote work options for some employees based on role responsibilities.
• Wellness – Medical, dental and vision insurance, employee assistance program, fitness and wellness reimbursement, and HSA and FSA options.
• Life – Employer-paid STD and LTD, employer-paid term life insurance, and retirement 401(k) with company match.
• Community – Quarterly social events, paid group volunteering events, and employee networks and groups.

How Your Career Will Grow:
We know career growth is not always linear or streamlined—it's often dynamic. You may want to explore a management track, try a new technical track, or move laterally to reposition your skills and talents. No matter what level you join us at or how you want to shape your career, we want Consor to be a place where you can learn and grow.

Why You’ll Love Consor:
At Consor, you’ll work with a network of water and transportation professionals who specialize in planning, engineering design, structural assessment, and construction services. Across geographies, you'll have access to the resources and nationwide expertise found in a large consulting firm, while experiencing a community feel at the local level. You’ll experience a culture where we share in our successes and support one another through challenges. Here, there are countless opportunities to explore your career path by working on projects that help you expand your potential and take your career to new heights! Join our diverse team of experts who live and work alongside client partners, providing thoughtful solutions to create inspiring communities together.

Consor’s Commitment to Equal Opportunity in the Workplace
Consor fosters a workplace where teammates and job candidates are treated with dignity, and where different perspectives and life experiences are recognized as strengths. We are committed to fair employment practices that create access to meaningful opportunities for all, while upholding all applicable local, state, and federal laws. As an equal opportunity employer, Consor actively maintains an affirmative action program across our offices and worksites to support broader participation and representation.

In addition, your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the hiring process. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact Human Resources at (786) 275-7370. Persons with hearing and speech impairments can contact Consor by using the Virginia Relay Service, a toll-free telecommunication device for the deaf (TDD). Call 711 for TTY/TDD.

If any applicant believes they have been discriminated against or desires further information or assistance, contact us at (786) 275-7370.

Notice: The above job description is intended to relay a general sense of the position's responsibilities and expectations. It does not describe all tasks that may be assigned. As business demands change, the essential functions of this position may also change. The position requires the successful completion of applicable pre-employment substance screening and background checks.

At Consor, we're committed to recruiting teammates ready to expand their potential. To safeguard candidates, we use only legitimate recruitment practices. Initial outreach is conducted through official Consor email addresses or LinkedIn messaging; be suspicious of any inconsistencies. We do not request personal data, sensitive information or banking details during the application process. Interviews are conducted via phone, in person, or through Microsoft Teams—never through messaging apps or other calling services. All job offers are merit-based, delivered verbally, and followed up by written confirmation. If personal information is required to initiate the hiring process, it will be collected through secure, authorized channels. If ever in doubt, contact careers@consoreng.com.

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